Quality Survey

Wind Damage, Water Damage, Fire Damage

QUALITY SURVEY

It is our mission to provide outstanding service and workmanship every day.

We value your business and your opinion. The best way for us to improve our service is by reaching out to our customers for their feedback. How did we do? Please take a moment to review this questionnaire and return it to info@4esn.com or by mail: 1585 Creek St., San Marcos, CA 92078.

On a scale of 1 through 10, with 1 being the least and 10 being the MOST, please tell us how satisfied you were with the following:

Personal Information

*Name:
*Phone:
*Email:
Address:

Please Rate All Applicable

1: Was the process clearly explained to you?

If Less than 8
Please Explain:

2: Did the company’s employees arrive on time?

If Less than 8
Please Explain:

3: Did they do what they said they were going to do?

If Less than 8
Please Explain:

4: Were they professional and courteous?

If Less than 8
Please Explain:

5: Did they treat you and your possessions with respect?

If Less than 8
Please Explain:

6: Are you satisfied with the quality of work?

If Less than 8
Please Explain:

7: Were the cost and scope consistent with your expectations?

If Less than 8
Please Explain:

8: Are you satisfied with the quality of service you received?

If Less than 8
Please Explain:

9: Would you refer ESN Restoration Services to neighbors and friends?

If Less than 8
Please Explain:

10: Were the repairs or services ready when promised?

Any additional comments you would like to add:

*Message:

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